Minding and mending The Reality Gap – a tool to understand and address challenges to reputation

The Reality Gap is a tool I developed originally for my colleagues at a world-leading food business, initially in the UK and then applied internationally for a short while to help leaders to understand reputation as a business asset. I'm sure it's OK for me to share such ancient history now as to my knowledge …

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Thatcherisms – some personal memories of working with the great lady.

I had the extreme privilege and honour to serve Margaret Thatcher as her political agent between 1987-1992. These are a few of the anecdotes which I've called to mind from those days. Now that I've almost been cured of boring people with these old stories, I thought I should record them somewhere before I start …

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Legal Ethical Acceptable Defendable Sensible – a decision making tool

LEADS is an analysis tool I developed with my colleagues at world-leading communications agency to help our clients to make decisions to avoid an issue becoming a crisis. This is a shareable piece of IP as nobody else in my old firm, save one who has since left, has ever used the methodology or shown …

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What’s the point of only listening to people who agree with us?

Before modern communications most of us would have only known what was going on in our immediate area. Before WW2 most "ordinary" people still strayed little from the area in which they were born or the area they migrated to for work. National news in newspapers and radio was limited and reach a remarkably small …

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